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Zos Administration

z/OS system support provides comprehensive support for IBM z/OS mainframes, ensuring reliable and efficient operation. This support includes services like maintaining uptime, addressing issues, and optimizing operational efficiency. Key areas of support include maintaining the system's infrastructure, managing resources, and addressing potential problems.

Uptime and Availability

Support services focus on ensuring the mainframe system remains operational and available for critical workloads.

Problem Resolution

Support teams are equipped to quickly diagnose and resolve issues that may arise, minimizing downtime.

Operational Efficiency

Support services aim to optimize the mainframe's performance and resource utilization, ensuring efficient operation

Security

Support includes monitoring security threats and implementing necessary security measures to protect the system.

System Management

Support services manage system configuration, resource allocation, and system performance.

Software Management

Support includes managing the software installed on the mainframe, including upgrades, patches, and security updates.

Mainframe Support

z/OS system support often involves working with various mainframe components and subsystems, including CICS, COBOL, IMS, DB2, and RACF, among others.

Expertise

Support professionals possess in-depth knowledge of z/OS and related technologies, enabling them to address complex issues effectively

Monitoring

Support systems continuously monitor the z/OS mainframe for performance metrics, resource utilization, and potential issues.

Issue Tracking

Any detected issues are logged and tracked, with support teams working to resolve them promptly

Troubleshooting:

Support professionals use advanced diagnostic tools and techniques to identify the root cause of problems and implement effective solutions

Preventive Maintenance

Support services often include proactive measures to prevent future issues, such as regular system backups and performance tuning